Track your order
Pop in your tracking number and we will take you straight to your parcel's live status.
- 🚚 Free shipping on all orders
- 📍 Live tracking from dispatch
- 🇺🇸 Delivered across the US
Find your parcel
Enter your order number or the tracking ID from your shipping confirmation email. We look it up with our carrier and show the live status right here.
From our bench to your door
Every kit is packed by hand in our workshop. Here is what happens after you hit “Place Order”.
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Order placed
We send an order confirmation straight away. Nothing to do - just sit tight.
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Packed by hand
Your kit is picked, checked and boxed at our warehouse.
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Handed to the carrier
We hand it to our shipping partner and email you the tracking ID.
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On the move
Your parcel travels through the carrier network. The tracker updates at every scan.
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Out for delivery
The carrier calls or messages before arriving. Keep your phone close.
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Delivered
Time to make something magical. Tag us - we love seeing what you build.
What that status actually means
Carrier trackers love jargon. Here is the plain-English version.
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Manifested / Pickup awaited
We have booked the shipment and the carrier is on its way to collect it from our warehouse.
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In transit
Your parcel is moving between carrier hubs. Long gaps between scans are normal, especially over weekends.
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Out for delivery
It is on the driver's route today. Keep an eye on your carrier notifications for the delivery window.
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Undelivered / NDR
A delivery attempt did not succeed. The carrier retries 2-3 times. Follow the link in their notice to reschedule.
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RTO in transit
The parcel is coming back to us after failed attempts. Message us and we will arrange a redelivery.
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Delivered
It is with you. If the status says delivered but nothing arrived, tell us within 48 hours and we will investigate.
Tracking questions
Where do I find my tracking ID?
It is in the shipping confirmation email we send the moment your kit is dispatched. If you are signed in, you do not need it at all - your orders appear on this page with a one-tap track button.
Which carrier delivers Kitsters orders?
We ship through a logistics partner that hands each parcel to the partner that serves your ZIP code best. You never have to know which: type your number above and we fetch the right one for you.
My tracking ID is not showing anything. Is something wrong?
Almost certainly not. It can take a few hours after dispatch for the carrier's first scan to reach the tracker. If it is still blank the next day, email us and we will chase it.
How long does delivery take?
Orders are dispatched within the processing window on our shipping policy, then typically take 7-10 business days in transit, customs clearance included. Import duties are already in the price, so there is nothing to pay on delivery. Remote ZIP codes and holiday peaks can add a couple of days.
Do I pay for shipping?
No. Shipping is free on every Kitsters order - no minimum spend and no coupon code needed.
Nobody was home when the carrier came. What now?
The carrier will attempt delivery 2-3 times and will call or message before each attempt. Answer or reply to reschedule. If all attempts fail the parcel returns to us, so please get in touch quickly if you know you will be away.
The tracker says delivered but I have not received anything.
Tell us within 48 hours - email info@kitsters.shop or email us with your order number. We will raise it with the carrier and sort it out.
Can I change my delivery address after ordering?
Only if the order has not been dispatched yet. Contact us immediately by email or at info@kitsters.shop and we will do our best.
My kit arrived damaged. What should I do?
We are sorry! Email info@kitsters.shop with photos within 48 hours of delivery and we will arrange a replacement or a refund.
Still stuck? Talk to a human.
Send us your order number and we will find your parcel. We usually reply the same working day.